We are all one difficult conversation away from better relationships and better results. So why aren't we having them. The simple answer is that many of us where never taught how to tackle conflict and tough conversations so we tend to back away from them. But if we are honest with ourselves and reflect on our lives, conflict (well managed) often takes a relationship to a deeper level and can lead to a better overall understanding of the other person.
We can all also recall a time when we made a request and got what we wanted and were surprised by the outcome. Or preparing for a performance appraisal that we thought would be difficult (and it wasn't) and how strange the emotions are afterwards.
This session is for the conflict averse, the stressed out people pleaser, anyone who wants to be more assertive, the person who finds themselves in a hostile work environment or anyone who wants to communicate more effectively in high stress, evaluative or high importance situations.
This is the updated and expanded version of the module that is currently on The Academy and will expand on what you have learnt in that session.
We will explore:
- Confidence in communication - Acquiring assertive body language, voice and verbal communication - Adapting your own communication style to ensure success - Mindset for conflict and stressful discussions - Setting boundaries : step by step - Learning to say 'No" and why you should - When and how to push back - Making the hard requests - Owning up to mistakes with dignity - Preparing for evaluative discussions - Rules for engagement in conflict - How to achieve win/win, high confidence and high consideration outcomes - Dealing with toxic personalities and how to communicate strategically with them - Q&A