PAs are generally organised, competent and dedicated people, but what makes some of them experts? E - Education: They keep themselves informed of what the trends are in their profession, their company and their industry. They read and continue developing throughout their careers. They do not think they know everything and are open to learning from colleagues and will transfer their own skills willingly. They learn via formal or informal channels and get the most from these opportunities. They on board new information and technology as they happen. X - X-perience: Experience is invaluable. You cannot put a monetary value on it. A lot of older PAs under value this asset and I personally think it is their greatest edge! Experience gives you a bank of knowledge that you can draw on. In the past when I had this problem how did I resolve it? Also experience gives you confidence! P - Professionalism: They turn up, properly prepared, presentable and on time. They make a brilliant first impression. They get the job DONE! They are polite and know how to treat others. They are proud of their personal brands and those brands have value! E - Enthusiasm: They bring a certain amount of excitement to everything they do. They get others involved and motivated to achieve the target. They are glad to be here! They can create special things out of almost nothing. Budgets and other constraints do not hold them back! R - Respect: They respect others and have earned respect from their teams. They walk the talk and set the example. T - Trust: Working ethically, tactfully and discreetly. So, are you an EXPERT....?
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